Every new appliance we sell carries the full manufacturer warranty, backed by our own 30-day store guarantee and factory-trained technicians working out of both showrooms. No call centers, no subcontractors, no "we only sell them" shrug.
What you get
Store covered
Anything that goes wrong in the first month is ours to fix, full stop.
1 year standard
The full factory warranty on every new appliance, plus longer terms on sealed systems.
$119+
Picks up where the factory leaves off, for 3 or 5 years total.
Coverage terms are summarized here for convenience; the manufacturer warranty statement supplied with your appliance and the Summit Protection Plan contract are the binding documents. Open-box and scratch-and-dent units are covered as stated on the individual listing — most retain the full factory warranty because they were never installed, and every unit carries at least a 90-day Summit guarantee.
Making a claim
Call the service line, or send the form below with your model number, serial number, and a short description. A photo of the error code or the model plate speeds everything up.
A factory-trained tech comes out — usually within the same week in Boulder, Longmont, and Louisville. The $99 diagnostic is applied in full toward the repair when you approve the work.
Our techs carry common Samsung and LG parts on the truck, so most repairs finish in one visit. If a unit cannot be repaired under warranty, we work the replacement through the manufacturer with you.
Register your appliance
Register your new appliance with the manufacturer within 30 days of delivery. Registration is what links your serial number to your purchase date, and it is the difference between a same-week warranty repair and a hunt for a receipt from two years ago.
Keep your Summit invoice — it is your proof of purchase date for both the factory warranty and any Summit Protection Plan. We can always re-send it; just ask.
Start a claim
Include the brand, model number, serial number, purchase date, and what the appliance is doing. We reply within one business day, usually the same day.
Text the showroom you want and we will reply there — model numbers and photos of the space both help.
Warranty questions
No. We repair Samsung and LG appliances regardless of where they were bought, plus most other major brands. Customers who bought from us go to the front of the schedule during busy weeks.
Not on manufacturer warranty work, and not on the Summit Protection Plan. The only fee is the $99 diagnostic on non-warranty visits, and that comes off the bill the moment you approve the repair.
Cosmetic damage that happened after delivery, misuse, power surges, pest damage, improper installation by someone else, and normal consumables like filters and light bulbs. If we installed it and something is wrong with the install, that is on us.
Our order of operations is fix, then replace, then refund. If the manufacturer authorizes a replacement, we handle the paperwork and deliver the replacement on our own truck.
Common Samsung and LG parts are on the truck or in the Longmont warehouse. Special-order parts typically arrive in 3–7 business days, and we call you with a firm date rather than making you wait for a text from a portal.